Q: What exactly is a Pet Friendly Rug?

A: Pet Friendly Rugs are stain-resistant area rugs designed to withstand use, and accidents, from your pets. Pet Friendly Rugs are real rugs with a real pile. We've worked closely with our designers and manufacturers, and have designed, and curated, our rugs, with the pet-owner in mind. With a background in professional rug cleaning, repair, and manufacturing, we know exactly which fibers will withstand use, accidents, and/or foot traffic, and only select the best. Each of our rugs are durable, functional and easy to clean, and are meant for homes with four-legged family members. 


Q: How does it work?

A: The synthetic fibers of our rugs keep stains from penetrating beneath the rug's surface. Should your furry or four-legged friend have an accident, your rug will not be permanently stained, or permanently "scented," as our rugs clean up well, and easily. 


Q: What makes your rugs different than other rugs?

A: When it comes to pet accidents such as urine, feces or vomit, the majority of rugs nowadays have permanent staining or odor issues, even if the rug is professionally cleaned. The materials and fibers in our Pet Friendly Rugs are able to withstand these pet accidents, and keep any stains or odors from permanently setting. With a simple at-home, or professional cleaning, our rugs will come out like new, whereas your average rug could still have permanent staining or odor damage, or even experience color fading. 


Q: Can I clean the rug myself?

A: We always suggest getting our rugs professionally cleaned to prevent any permanent staining or damage. However, many of the smaller accidents or spills can be treated at home with a good, reliable stain remover, or cleaning product. Please refer to our Care Tips guide for helpful tips on cleaning your Pet Friendly Rug.


Q: When it comes to the Waterproof Rug Pad, which side faces the floor and which side faces the rug?

A: When it comes to our Waterproof Rug Pad, please place the felt side facing up (this is the side that should directly touch your area rug) and the rubber side facing down (this is the side that should directly touch your floor). 


Q: Can the Waterproof Rug Pad be cleaned? If so, how?

A: To clean the waterproof rug pad, it just needs to be taken outside, hosed off and dried in the sun. Then it should be good as new! 


Q: When will my order be shipped?

A: Most orders ship within 2-5 business days. We are currently facing slight shipping delays, due to updated COVID-19 safety protocols, impacting certain shipments/products. You will receive an email or text notification (based on your selected notification preferences) as soon as your order ships, with tracking info included. If the item is delayed or backordered, you will be notified immediately.  


Q: What is your return and/or exchange policy?

A: Please view our Return and Exchange Policy page for details. For more information, please contact us.


Q:  Do you ship internationally?

A: At the moment, we only ship within the Contiguous United States. We are working hard to bring Pet Friendly Rugs to the rest of the country, and internationally. We will update everyone as soon as we are able to! In the meantime, we thank you for your patience. 


Q: Can you ship to P.O. Boxes?

A: Unfortunately, we cannot ship to P.O. Boxes. We apologize for any inconvenience.


For more information, please contact us at info@petfriendlyrugs.com